Return Policy

Warranty is applicable?

Yes. Many of our products are offered with a 30 Day Warranty counting from the date your order is delivered.

During this period, you may request a Replacement or Return for Refund (RRTF) for items with manufacturing defects upon receipt, including but not limited to unremovable stains, loose or incorrect stitching, seaming, or quilting.

What are the general requirements for a warranty claim (RRTF)?

To be eligible for a warranty claim (RRTF), all claimed items must meet the following conditions:

Unused and unwashed;
Free from any apparent man-made damage;
Packed in their original packaging and in a resellable condition (please retain the original packaging).

Who will cover the return shipping cost?

All shipping and handling charges for returns are the responsibility of the buyer.
The only exception is in cases of incorrect item delivery by Manchester Direct.
We do not cover return costs if you change your mind or do not like the products.

How to make a claim for the warranty?

To initiate a claim, please contact us via email or our online contact form with the following information:

Your order/invoice number and product information as proof of purchase.
A detailed description of the issue. If necessary, we may request a photo to show the claimed defect.

Can I return my items first?

Replacement shipping or a Return for Refund cannot be processed until your claim is reviewed, approved by us, and a return solution has been mutually agreed upon. Do not return any items before receiving our confirmation and instructions.

What If I found the item I received is not as described?

At Manchester Direct, we provide as accurate and correct manchester product descriptions as we can in the item ad, and all errors and omissions are not intentional. If you have received an item in error, please notify us immediately by email or online contact form. Please take all care to ensure the item and its package is resellable.

Where do items need to be returned?

Once a return is agreed upon by both parties, we will email you the designated return address.

How do customers return items?

By default, buyers may use the Australia Post return service, or we may provide an alternative solution when applicable.

Do items need to be in original packaging for returns?

Yes. All returned items must be packed in their original packaging, exactly as received, to ensure they remain in a resellable condition.

Special Return Exceptions

Due to hygiene reasons, personal care products, pillows, quilts, blankets, sheet sets and other bedding textile products are unable to be returned for change of mind.
Returns will also not be accepted for items with stains or damage caused after receipt.
For products from third-party brands that have an original manufacturing defect, the manufacturer's warranty stated on the product package may apply.